Our Clients 2016-11-17T15:07:16+00:00

Our Clients

Our clients are both local and global.   They are professional, innovative and forward thinking organizations, often smaller or medium sized companies that have operations and people in different geographic locations.

They recognize the importance of diverse perspectives, and actively seek out ways to improve their operations by leveraging the creativity of their people. They understand the need to be proactive and adapt to change to ensure success for the long term.

What Our Clients Say

Debbie is a very experienced mentor with lots of experience in Strategic Management, she offers some very novel insights into Team management especially in the current Global scenario where cultural boundaries are melting away. It has been a delight to have worked with her.
Dr. Rakesh Vohra, Biotech Consultant, Australia
Over several years that I have worked with Debbie, I have been impressed with her leadership of virtual teams with the problem solving process. She is always; thoughtful and inventive; thorough and imaginative; encouraging and realistic; and reliable. I have worked with 11 other leadership coordinators over the past 5 years and Debbie is in the top 10%.
Prof David A Lightfoot, SIUC, GAAB-LLC
Debbie has consistently brought together our international multidisciplinary teams providing vision, guidance and welcomed structure. It’s a tall order keeping a motley crew of scientists, designers, engineers, technologists and business professionals closely focused on the micro and the macro, all while facilitating our messy ideation, mixed jargon and mixed data into viable and relevant solutions. I think this is just perfect for foot soldiers, mid-level managers and the executives upstairs, as well as for our clients, financial partners and customers across Canada, the States and Pacific Rim. Of course there’s also Debbie’s ability to laugh at herself, and, well, to laugh at us, too. 5-stars and highly recommended.
Andrew Schechterman PhD, Colorado Neurogeriatrics, Denver, Colorado, US

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Client case study: eFacilitation and eConsulting

Imagine that you have been assigned to lead a team of diverse professionals to develop an innovative solution to a problem in your industry. This solution will provide significant competitive advantage to your company, as customers are in desperate need and no one else has been able to solve the problem. Developing a solution will require a radically different way of approaching the problem. You need diverse perspectives.

Knowing this, you put together a team of experts from different disciplines, different geographic locations and cultures. Your team includes both employees from different divisions, and independent consultants:

Gerry is an Electrical Engineer in your Australian Division. While he is very young, he is considered one of the leading experts in the field. Your company was fortunate to recruit him 2 years ago, immediately after completing his PhD. Living and working in Australia was a major factor in his decision to join the company.

Then there’s Ravi, a Biotechnologist in India. After a 30 year, highly successful career in research, he has retired from his full time profession and works part time as an independent consultant. He enjoys the opportunity to use his expertise and to keep in touch with what’s happening in the industry.

Eliza works in your U.S. headquarters in New York in the marketing department. With degrees in both marketing and psychology, and contacts in different countries, she is an expert at interpreting customer needs and motivations, which is essential to ensure the solution will be profitable. Eliza has worked for several companies before joining yours last year, so she has solid experience.

And finally, you need someone that is an expert in a specialized field of genetics. You check around, and find that the best person for this is Yvonne in Germany.   She is a former University professor, also semi-retired and working as a consultant. She seems very keen to join your team.

So you need to consider diversity from several perspectives – each which brings its own advantage as well as challenge:

Professional diversity – each of these people are experts in their own fields. And each of these fields have their own language and way of doing things. They have worked for different types of organizations (Private enterprise, Government and Academia), each which have different objectives and different organizational cultures. People are at different positions in their careers (entry, mid-point and late/semi-retired). Each of these differences can affect individual expectations.

Cultural diversity – each country or region can have very different approaches to both social and professional interaction. What is considered polite and respectful in one culture isn’t necessarily the same as in another culture.

Other diversity factors – as you can see, they are from different generations. We have equal male and female (gender diversity). And there are many other individual factors that contribute to diversity. For example, different preferences for communicating (verbal, written, visual….), or skills in using communication and collaboration technology.

Physically bringing the team together just isn’t feasible. The costs would be very high. And additionally, some of them have other commitments in their own locations.

  • So, how to you ensure this teams works together effectively and delivers something of value in a reasonable time frame?
  • How will the team be managed? Do you need to assign a leader? Or will that inhibit innovation?
  • When and how will they meet? What processes will they use? What tools do they need? How can you ensure healthy disagreement versus conflict, or debates that never result in decisions?

That’s where we can help by providing advice, training and coaching for managers like you to design effective processes and tools to be effective and efficient in a virtual environment. And, we can help get you started by facilitating some team building through online sessions with your team.

So first, we work with you to understand your needs, goals and desired outcomes. We outline a proposal and schedule before starting the work. And we check in regularly to make sure you are getting the results you asked for.

Client Case Study: Professional Development

Imagine that you are the HR Director for an innovative new company that has smaller offices in many locations across Canada. While some of these are in major cities, such as Vancouver, others are in more remote areas to support your field operations and to be close to customers.

Your executive recognize the importance of professional development for your managers. And they know that strategic management skills are essential to ensure your organization stays relevant and successful for the long term. So you have been assigned to implement an effective yet affordable program for training current and future Managers.

Sending managers to Professional Development at Universities or Conferences presents several disadvantages. There’s the cost of travel for Managers from remote locations. And each of those managers will need to be away for several days. It’s not good to have all the managers out of the office at the same time.   And the cost of tuition can be high.

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Visit Strategic Manager

So maybe you bring in a trainer at one of your major centers and have managers from the remote location travel there. While this may be more efficient for those in that city, it still presents many of the problems above. There will still be travel, and you will still have all your managers tied up at once. Strategic Management instructors usually charge premium rates, so having them onsite for several days could be quite expense. And you will need to go through this process each time you have new managers to train.

So what’s the solution? E-Learning with the NMC Strategic Manager presents several options:

  1. Each manager can sign up for the self-directed, video based online courses and proceed at their own pace to complete courses and self-evaluations.
  2. You can set up facilitated learning for all your managers. In this case, an online facilitator guides your managers through the courses over a 6 to 8 week period. We encourage group discussions through online collaboration tools, which also helps with team building. Managers can each complete their weekly individual assignments on their own schedule. This is really a blend between self-directed and traditional instructor lead training.
  3. We can design a re-usable program for your current and future managers. For example, we can set up your own sub-school in the Strategic Manager. Or we can develop content that you can add to your own Learning Management System. We can even help you to train the trainer, such that you can have someone in your own organization manage future training.

So we discuss your needs and budget. As a relatively new company with no internal resources or LMS, option 3 would likely put too much stress on you at this time. And as a new company, team building and interaction between managers at your various locations would be very beneficial. So we decide on Option 2 – a blended approach with an online Facilitator.

From there, we develop an agreement on the number of participants, timelines and expectations. We put together communication material instructing your managers on how access the materials and expectations on timelines.   The facilitator will email weekly assignments and set up an online discussion forum. Depending on your needs and budget, we can incorporate a real time webinar at the start and mid-point to keep engagement high.

At the end of the course, participants will complete a self-evaluation to confirm that they have met the objectives. All participants will continue to have unlimited access to the self-directed material on the Strategic Manager, so they can go back and work on specific areas whenever needed.

Down the road, as your company grows and develops their own training and development program, we can help you to incorporate content from these courses and other management topics into your own LMS. The feedback from the previous students will help us to design something that is very specific to the needs of your company.

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