How can you improve performance in the workplace without constant nagging and conflict?
Performance Management (sometimes called “Results Based Management”) is a systematic framework for planning and managing performance. It requires you to set clear expectations, and evaluate performance based on those expectations. But rather than focusing on process, it focuses on the RESULTS that need to be achieved. Doing so creates more flexibility for employees to leverage their skills, and to be creative in achieving those results. This can be a much more positive approach for both managers and employees.
What skills are required for Performance Management?
Start with performance planning
First of all, you need to be able to translate lofty vision and goals into specific and measurable targets. And you need to be able to do this at different levels: individual employees, work teams and/or the entire organization. It can be challenging to set meaningful targets with products or services that are less tangible. And it may take some creativity in non-profit type organizations. However, it can be done!
We often assume that people just know what is expected of them. But that can lead to unpleasant surprises at evaluation time! So be sure to have some discussion with each employee. Make sure that they have a clear understanding of WHAT they need to deliver and HOW they will be evaluated. And it helps to put it in writing so that you can both refer back to it often!
Follow with performance management
Once you have set clear expectations, you need to be able to manage the results. Performance reviews are often done annually, but everyone benefits from more frequent check-ins. Rather than think of it as a yearly “to do”, consider it an ongoing activity for continuous improvement. Evaluate, provide feedback, correct problems and motivate employees to higher levels of performance. Communicate frequently to make sure everyone stays on track. And don’t forget to notice and mention what they do well! After all, most employees really want to be successful.
Learn advanced management skills at your own pace
Yes, you can improve your management skills without large chunks of time and money! The Strategic Manager Learning System was designed to help busy managers develop successful management skills at their own time and schedule. With brief, highly focused lessons, you can build strong management skills with as little as 30 minutes per week. Learn how in this video, and visit the Strategic Manager Learning System to view our advanced management courses.